Is Recurly down?
Updated Oct 08, 2026 11:38 UTC. StatusBird re-checks Recurly's status page every 2 minutes.
- Current state
- Operational
- Changed
- Aug 13, 2026 12:26 UTC
- Held for
- 55 days 23 hours
Recurly is currently operational as of Oct 08, 2026 11:38 UTC, with no outage reported on its official status page. StatusBird reads Recurly's status page every 2 minutes and, on the Pro plan, alerts subscribers by SMS, email, Slack, Teams or Discord within that cycle; the free email alert on this page covers major and critical outages with no account.
Get alerted when Recurly goes down
Free email alert. No account required.
Recurly uptime and incident history
30-day uptime, from checks every 2 minutes.
Over the past 90 days StatusBird recorded 0 major or critical Recurly incidents totalling 0 minutes of downtime, for 100.00% availability and a A+ reliability grade, across 64,652 independent checks. Full history: Recurly reliability report.
Recurly's 90-day uptime of 100.00% is above the Subscriptions category average of 99.99% across the 4 services StatusBird monitors in that category.
Recurly risk in the next 24 hours
StatusBird's stack risk model puts the chance of any Recurly degradation in the next 24 hours at 2% (normal) and the chance of a major or critical outage at 0% (normal). It is scored every 10 minutes from four inputs: how often Recurly has had an episode over the last 180 days, whether it has had one in the last 24 hours or 7 days, how often its degradations turn into major outages, and whether the infrastructure it runs on is having trouble right now.
- 2 degraded-or-worse episodes in the last 180 days
- no major outages in the last 180 days
Scored Oct 08, 2026 11:36 UTC, and rescored every 10 minutes. Method: how StatusBird measures and scores.
How do I get notified when Recurly has an outage?
Three options, from free to full coverage. Plan details are as published on StatusBird's pricing page and status.recurly.com as of October 08, 2026.
- Free email alert on this page. The form above emails you when Recurly enters a major or critical outage and again when it recovers. No account, no card.
- A StatusBird account. The free plan monitors 1 service with a live dashboard and a day-after incident digest. Pro ($29/month) checks all 84 services every 2 minutes and alerts by SMS, email, Slack, Teams or Discord, with quiet hours and per-service thresholds; Business is $49/month and Agency $99/month. Create a free account.
- Recurly's own status page. status.recurly.com offers the subscription options on status.recurly.com, where available. It is the official record and worth subscribing to alongside any monitor; it updates when Recurly confirms an incident.
Full guide: Best downtime alert services for online store owners (2026).
About Recurly
Subscription billing and revenue management platform. Recurly downtime disrupts recurring payments and subscription lifecycle management for your customers.
StatusBird monitors Recurly every 2 minutes, 24 hours a day, 7 days a week. When an outage or degradation is detected, StatusBird sends instant alerts so you can act before your customers notice. The 30-day uptime percentage and incident history above reflect live data from our monitoring network.
Recurly last five incidents
Every non-operational episode StatusBird measured in the last 90 days, newest first, labelled by the worst status reached. The availability figures above count major and critical outages only.
| Started (UTC) | Ended (UTC) | Duration | Worst status |
|---|---|---|---|
| Aug 13, 2026 12:10 | Aug 13, 2026 12:26 | 16 minutes | degraded |
| Jul 27, 2026 15:19 | Jul 27, 2026 15:21 | 2 minutes | degraded |
2 episodes in total over the last 90 days, 0 of them major or critical.
What to do when Recurly is down
A Recurly outage is not something you can fix, but how you respond in the first 15 minutes decides how much it costs you. This guide covers confirming the outage, limiting the damage, and keeping customers informed.
How do I confirm Recurly is actually down?
Check two independent sources before changing anything in your store. First, StatusBird's live Recurly status page, which is based on independent checks every 2 minutes. Second, Recurly's own status page at status.recurly.com/. If the official page still shows green, do not assume you are wrong: vendors often acknowledge incidents well after they start. If both look clean, the problem is more likely your store's configuration or a specific integration.
What does a Recurly outage look like?
- Checkout or signup forms using Recurly.js fail to tokenize cards
- Hosted payment and account management pages return errors
- Expected renewal invoices and charges do not appear on schedule
- Recurly webhooks stop arriving at your endpoints
- The Recurly admin console is slow or unreachable
What breaks in your store
When Recurly goes down, new subscription signups fail because the hosted payment pages or Recurly.js checkout tokenization stop working, and scheduled renewal billing can be delayed. Webhooks that tell your systems about successful renewals, cancellations, and failed payments stop arriving, so downstream provisioning and fulfillment can drift out of sync with billing reality. Dunning retries pause as well. Existing subscriber access is usually unaffected in the short term; the immediate revenue hit is blocked new signups.
For context, Recurly has had no major incidents in the last 90 days of StatusBird's independent monitoring (100.0% availability), so a real outage is unusual. That makes it easy to mistake one for a problem on your end, which is why confirming first matters.
What to do during the outage
- Check status.recurly.com to confirm which components (API, hosted pages, webhooks) are affected.
- Capture signup intent with a fallback form and email follow-up so blocked subscribers can be converted after recovery.
- Do not manually re-run charges during the incident; Recurly processes delayed billing after recovery and manual runs risk duplicates.
- Rely on Recurly's webhook redelivery or reconcile via API queries after recovery instead of assuming missed events are gone.
- Grace-period any access or fulfillment cutoffs tied to renewals so paying customers are not locked out over delayed billing.
These steps follow the same logic Google codifies in its Site Reliability Engineering chapter on managing incidents: establish what is actually happening, contain the damage, and communicate clearly while the incident is still running.
Frequently asked questions
Renewals due today have not billed because Recurly is down. Is that revenue gone?
No. Recurly processes billing that was delayed by an incident once service is restored, so renewals typically bill late rather than never. Reconcile invoice counts against your subscriber base after recovery and raise any stragglers with Recurly support.
My app depends on Recurly webhooks. How do I recover the events I missed?
Recurly retries failed webhook deliveries automatically for a period, and you can also resend notifications from the admin console or reconcile by querying the API for recent transactions and subscription changes. After recovery, run a reconciliation pass rather than trusting that every retry landed.
After the outage
Once Recurly recovers, verify the affected workflows end to end rather than trusting the status page. Note the start and end times while they are fresh: if you are on a paid Recurly plan with an SLA, documented downtime is what a service credit claim is built on. See how to claim SLA credits for the process.
How this data is measured
StatusBird checks Recurly's status every 2 minutes, around the clock, independently of the vendor. The availability figure counts major and critical outages only; minor degradation is excluded so numbers are not skewed by vendors that report small blips near-continuously. Grades run from A+ to F. See the live numbers on the Recurly reliability page and current status on the Recurly status page, or browse all 84 service grades.
This playbook was published separately until September 2026. It now lives here, alongside the live Recurly status it applies to.
Recurly status FAQ
Is Recurly down right now?
No. Recurly is operational in StatusBird's independent monitoring. That state began Aug 13, 2026 at 12:26 UTC and has lasted 55 days 23 hours. Last checked Oct 08, 2026 at 11:38 UTC.
How often does Recurly go down?
StatusBird recorded zero major or critical Recurly incidents in the last 90 days, at 100.00% availability and a A+ reliability grade. Minor degradation is excluded from that figure.
How long do Recurly outages usually last?
StatusBird measured no major or critical Recurly outages in the last 90 days. Counting every non-operational episode, including degraded performance, the average length was 9 minutes.
What is the chance Recurly has a problem in the next 24 hours?
StatusBird's stack risk model puts the chance of any Recurly degradation in the next 24 hours at 2% (normal) and the chance of a major or critical outage at 0% (normal). It is scored every 10 minutes from four inputs: how often Recurly has had an episode over the last 180 days, whether it has had one in the last 24 hours or 7 days, how often its degradations turn into major outages, and whether the infrastructure it runs on is having trouble right now.
What should I do when Recurly goes down?
Confirm the outage is on Recurly's side rather than in your store, protect whatever the outage is breaking, and tell affected customers before they find out the hard way. The full step-by-step playbook for a Recurly outage is on this page, under 'What to do when Recurly is down'.
How do I get notified when Recurly goes down?
Use the free email alert form on this page, which needs no account and covers major and critical outages. Or open a StatusBird account: the free plan monitors 1 service with a next-day digest, and Pro at $29 a month checks all 84 services every 2 minutes and alerts by SMS, email, Slack, Teams or Discord, or subscribe to Recurly's own status page at status.recurly.com.
What should I do when Recurly goes down? The full playbook is on this page.
Related services
Recurly guides
"Every figure we publish comes from the same 2-minute checks that trigger our customers' alerts. We publish the data exactly as we measured it, and anyone is free to cite it."
Sydney Murphy, founder of StatusBird
Cite this data: StatusBird monitoring data, https://statusbird.io/status/recurly, accessed October 08, 2026. See the methodology for how these numbers are measured.
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